- Working Time: Monday - Saturday (Beijing Time)
- Order Processing Time: 2-7 working days' preparation time, customized colored wigs may need longer time. Please contact us to confirm if you want your order urgently.
- Shipping time: 3-5 Working Days to USA With FedEx Shipping; 5-7 Working Days to European Counties and Canada With FedEx Shipping. In some cases, the delivery may take a little longer than stated due to customs clearance.
Shipping Address Reminder
1. Express doesn't accept any address with P.O.Box
2. Please Ensure Your Address Is Correct,Changing Address After Parcel Left Factory Will Cause Extra 15$ When Delivered.
We're not responsible for the following situations
1. Shipping address is incorrect, FedEx won't able to find it.
2. Nobody was able to sign for the package, FedEx left the package at front door, package was stolen.
3. Signed by someone else you don't know which means malicious stolen.
We'll be responsible and full refunding for these circumstances
We put wrong address which didn't match your given address
It is decided by the different country is policy and should be paid by buyer.you could leave us a message about the value you wan not us to write when placing the order.usually we write the hair as wig sample and lower value just to help you avoid the customs tax as possible as we can, you will get the original hair as your order shows.
Customer Service Nancy Email: firstname.lastname@example.org
- 30 Days: Items returned within 30 days of receiving your original order will be eligible for a refund if it has an evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description. Please feel free to contact our email above, our customer service will reply to you as soon as possible.
- Original Condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Contact us First: Please contact customer service if you want to return any or all parts of your order, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
- Authorized: Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package. After the return request has been authorized, the hair can be shipped back to the address we gave you.
- Refund: The refund will be arranged within 3 days after we got the returned package. If you paid by PayPal balance you'll get money once we refunded. If you paid by credit card, bank card or debit card, you will get the payment within 7-15 days.