Return & Refund Policy

 

      Customer Service Nancy Email: service@eullair.com

  1. 30 Days: Items returned within 30 days of receiving your original order will be eligible for a refund if it has an evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description. Please feel free to contact our email above, our customer service will reply to you as soon as possible.
  2. Original Condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
  3. Contact us First: Please contact customer service if you want to return any or all parts of your order, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
  4. Authorized: Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package. After the return request has been authorized, the hair can be shipped back to the address we gave you. 
  5. Refund: The refund will be arranged within 3 days after we got the returned package. If you paid by PayPal balance you'll get money once we refunded. If you paid by credit card, bank card or debit card, you will get the payment within 7-15 days.
  6. Note:

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  7. Note: Customized wigs and special colors are non-returnable.
  8. Return Address
    Address: BanJieHe Street, TianYue Square  Building 2 ( 1308 room)
    City:    Xuchang
    Province: Henan
    Post code: 461000
    Country:  China
    Phone:   86 15638770710
    pls put a note in the package bag, writing down your order number when you ship it back, that will be very convenient for us to have a check. thank you.
  9. Order Cancel:Orders can be canceled within 6 hours after successful payment, provided that the cancellation request is made before the merchant ships the order. Customers may also contact customer service to negotiate a cancellation.