The hair I received from this vendor was great. Soft beautiful curls, minimal shedding, no tangling, no bad smell, colors well & true to length. The Loose Wave Bundle was full and just as soft and beautiful as the other Hair I ever Bought From them. Communication was good but unfortunately, some how the hair was sent to the wrong address which caused it to not be delivered on the day I was originally told it would be arriving. Thankfully, the hair came 1 days later than expected and all was well. Other than that, I can't complain. The hair is lovely. I would recommend it & will likely purchase from here again.